topic Re: No network in Roaming

No network

Profile closed — Mon, 16 Sep 2024 16:43:02 GMT

Hi,

I'm travelling and have no signal whatsoever, tried every which way to restart, reboot etc - impossible.

The most frustrating thing however, is no one at EE is answering any messages on social media and due to my problem, I cannot call or text them.

Absolutely impossible and such poor customer service…

any advice?

Re: No network

bristolian — Mon, 16 Sep 2024 16:53:33 GMT

Are you travelling in the UK or abroad?

Re: No network

Profile closed — Mon, 16 Sep 2024 18:10:39 GMT

Abroad

Re: No network

bristolian — Mon, 16 Sep 2024 18:34:19 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: No network

XRaySpeX — Mon, 16 Sep 2024 18:36:35 GMT

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: No network

Profile closed — Mon, 16 Sep 2024 18:49:26 GMT

I’m afraid this isn’t helpful, as mentioned, I cannot make calls or texts. EE haven’t replied to my messages via social media, which is quite shocking….basically there’s no way of contacting them. Really poor.

Re: No network

XRaySpeX — Mon, 16 Sep 2024 18:55:11 GMT

Yes, there is! Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: No network

Profile closed — Tue, 17 Sep 2024 05:51:15 GMT

I have no signal to make any calls. To be honest EE should be ashamed. They haven’t attempted to contact me back. Shocking service.

Re: No network

bristolian — Tue, 17 Sep 2024 07:02:59 GMT

@Profile closed wrote:

I’m afraid this isn’t helpful, as mentioned, I cannot make calls or texts. ….basically there’s no way of contacting them.

As per the final paragraph of my previous post...

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Travelling abroad without enabling roaming does cause a catch-22 situation, as you have found out.

Re: No network

Profile closed — Tue, 17 Sep 2024 08:15:04 GMT

and with no response or care in the world from EE, there is no solution. Absolutely shocking service.

Re: No network

Christopher_G — Tue, 17 Sep 2024 08:34:46 GMT

Hi @Profile closed

Welcome to the community.

I'm sorry to hear that you're still having problems with your service. I recommend following @bristolian's advice to speak with our Mobile Care team from another phone or through a VoIP service, such as Skype.

Once you're in touch with them, hopefully they can get you up and running quickly.

Chris