Roaming issues

Rebecca1520 — Sat, 14 Sep 2024 21:33:50 GMT

Hi iam having the same issue. I did text roaming before I came away but still can not make calls as can not get a network signal.

Re: Roaming issues

Katie_B — Sat, 14 Sep 2024 11:18:20 GMT

Hello @Rebecca1520.

Are you connected to a local network?

Did you receive a welcome text when you arrived?

Katie

Re: Roaming issues

XRaySpeX — Sat, 14 Sep 2024 21:12:37 GMT

@Rebecca1520 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

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Roaming issues

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