topic Re: Network problem abroad in Roaming

Network problem abroad

Marta2101 — Mon, 07 Oct 2024 07:20:04 GMT

There is abroad network problem on saturday did not work on Luxembourg, yesterday in germany for what we are paying extra alot if doesnt work, worse network i ever used

Re: Network problem abroad

Chris_B — Mon, 07 Oct 2024 07:24:28 GMT

@Marta2101 Are you on contract or PAYG ? If on contract did you active roaming on your account before you left the UK by texting ROAMING to 150 ? Have you tried just restarting the device?

Re: Network problem abroad

Marta2101 — Mon, 07 Oct 2024 07:25:07 GMT

Im on contract

Re: Network problem abroad

Chris_B — Mon, 07 Oct 2024 07:26:34 GMT

@Marta2101 But did you activate roaming on your account by texting ROAMING to 150 before you left the UK ? Any add-ons that you might have purchased are just there to keep costs down they do not activate roaming.

Re: Network problem abroad

bristolian — Mon, 07 Oct 2024 07:41:28 GMT

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.