https://community.ee.co.uk/t5/Roaming/eSim-help/m-p/1653286#M11445 <P>My daughter is currently travelling in Vietnam and has broken her Iphone - it is dead.<BR />She has now bought a new phone (iPhone 18 Pro) and has transferred her travel eSim and I sorted out a replacement ee eSim which she had the QR code for and has added to the phone.&nbsp;<BR />Only now she is not receiving any text messages - she is trying to set up apps on her phone and they require a text code to be sent but she is not receiving them .. can anyone offer any advice?<BR /><BR />Her message to me was: My ee sim won't connect, I have no service showing in the left corner.</P> Thu, 12 Nov 2026 12:50:58 GMT millermilla 2026-11-12T12:50:58Z https://community.ee.co.uk/t5/Roaming/eSim-help/m-p/1653286#M11445 <P>My daughter is currently travelling in Vietnam and has broken her Iphone - it is dead.<BR />She has now bought a new phone (iPhone 18 Pro) and has transferred her travel eSim and I sorted out a replacement ee eSim which she had the QR code for and has added to the phone.&nbsp;<BR />Only now she is not receiving any text messages - she is trying to set up apps on her phone and they require a text code to be sent but she is not receiving them .. can anyone offer any advice?<BR /><BR />Her message to me was: My ee sim won't connect, I have no service showing in the left corner.</P> Thu, 12 Nov 2026 12:50:58 GMT https://community.ee.co.uk/t5/Roaming/eSim-help/m-p/1653286#M11445 millermilla 2026-11-12T12:50:58Z https://community.ee.co.uk/t5/Roaming/eSim-help/m-p/1653300#M11446 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4812876">@millermilla</a>&nbsp;: Can she make or receive calls or send texts? I would guess not.</P><P>SIM activation&nbsp;need activating on EE's home UK network. She can't now use it until she returns to UK.</P> Thu, 12 Nov 2026 13:17:54 GMT https://community.ee.co.uk/t5/Roaming/eSim-help/m-p/1653300#M11446 XRaySpeX 2026-11-12T13:17:54Z