topic Re: Abroad and SIM card stopped working in Roaming

Abroad and SIM card stopped working

Urgento — Tue, 03 Nov 2026 04:08:49 GMT

Hi guys. Hopefully is the right forums section.

need some help. Me and spouse are abroad. Yesterday night suddenly her sim suddenly stopped working. I tried my sim into hers. It works fine and also when I put her sim into my phone same thing happens aka no sim inserted message.
I guess we need to convert to esim asap but problem is we are abroad. Is there a possibility to get this done over the phone. Or how do people usually approach this situation. Thank you in advance!

Re: Abroad and SIM card stopped working

Peter_W — Tue, 03 Nov 2026 08:21:59 GMT

Welcome to the Community, @Urgento

It definitely seems odd that she would suddenly lose service here, and swapping the SIMs over is a great way of helping to identify where the issue likely lies.

Fingers crossed this won't be the case, but we can't rule out the possibility of an unauthorised SIM swap on her number, so to be sure I'd definitely recommend giving our team a call from your working phone as soon as possible.

They'll be able to make sure there hasn't been any unusual activity, and also check all the settings at our end to make sure things are as they should be, too.

Peter

Re: Abroad and SIM card stopped working

ee_user14 — Tue, 03 Nov 2026 09:11:35 GMT

@Urgento wrote:
I guess we need to convert to esim asap

Why?