topic Upgrade issue, in Roaming

Upgrade issue,

Re31 — Sun, 01 Nov 2026 11:01:23 GMT

Hi, I just upgraded to a sim-only plan which was advertised as 50gb data and included EU roaming, however when I got the contract email it doesn't mention the EU roaming inclusion and mentions roaming charges.

Has anyone else had this? I am worried I have just lost my roaming allowance

Re: Upgrade issue,

Northerner — Sun, 01 Nov 2026 11:41:53 GMT

Hi @Re31

Best calling EE CS on 150 and clarifying the situation.

There is no account access on these forums.

Thanks

Re: Upgrade issue,

Michael_D — Sun, 01 Nov 2026 13:46:58 GMT

Hi @Re31

Thanks for coming to the community.

What was the name of the plan you took? While I can't see the account, I can check what would be included in the plan.

Michael

Re: Upgrade issue,

Re31 — Sun, 01 Nov 2026 14:25:53 GMT

Your plan

SIM R 50GB 24m £14 R

Re: Upgrade issue,

Michael_D — Sun, 01 Nov 2026 14:39:10 GMT

Thanks @Re31.

Only our Essentials Plus, All Rounder or Full Works plans would include EU roaming in them.

If the new plan has started, you can text Roaming to 150 or head to our roaming calculator in the EE app to see what you plan would cover.

Michael

Re: Upgrade issue,

XRaySpeX — Sun, 01 Nov 2026 15:42:50 GMT

What is the name of your SIM plan? Essentials Plus, All Rounder & Full Works plans all include EU Roaming.