topic Re: WiFi calls charges from my balance ! in Roaming

WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 11:14:04 GMT

Hi there just started pay as you go with EE and I’m getting charged for a WiFi call abroad !

was previously with giff gaff and it didn’t charge me, even after turning my phone into flight mode and turning off cellular network I still get charged has anyone have this same issue ?

Called 150 guy didn’t know why it has happened and gave me 10£ credit but still getting charged .

Re: WiFi calls charges from my balance !

Chris_B — Sun, 06 Oct 2024 11:23:44 GMT

@kamiorl WiFi calling doesn’t work when abroad and if you can use it you’ll be charged still. WiFi calling isn’t a means to get out of charges it using your call allowance and if you have a roaming add on that allows you to use your call allowance then you’ll not be charged.

WiFi calling only gives you a working signal when in a poor to no signal area and that’s all it’s for it doesn’t get you out of additional charges because you’re using WiFi calling.

But you say calls but via what service? Ie app on your device? The phone app or other app ?

Re: WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 11:37:08 GMT

Hi Chris

Thanks for that, I am not abroad, I call my family abroad from UK and when I was with giff gaff and had WiFi calling turned on in my iPhone I wasn’t getting charged for calls over WiFi I do not use any apps just normal dial. Shame on EE that they are charging for that .

Re: WiFi calls charges from my balance !

XRaySpeX — Sun, 06 Oct 2024 11:43:44 GMT

@kamiorl : International Calls from UK to abroad are always chargeable whether you do it directly or over WiFi Calling.

See Call Abroad from the UK for charges.

Re: WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 11:46:38 GMT

Yeh I have gathered that now , o2 and giff gaff do not charge you for that .

Re: WiFi calls charges from my balance !

bristolian — Sun, 06 Oct 2024 11:52:28 GMT

WiFi-calling, on all UK networks, is a means to extend coverage indoors whilst still routing calls & texts over the operator's core network.

You may be getting confused with app-based calls between users of that app.

Re: WiFi calls charges from my balance !

XRaySpeX — Sun, 06 Oct 2024 12:12:00 GMT

O2 also charge for International Calls. Never used GiffGaff but would be surprised if they didn't.

GG does too! See How do I call a foreign number from the UK? :

Make sure you have some credit in your account. Calling international numbers isn’t included with our plans.

Re: WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 11:58:45 GMT

No im not getting confused .

i literally made calls from other networks my partner still does call from o2 via WiFi and doesn’t get charged.

we ain’t using any apps !

yes I used to get text message after every call with my balance which was unchanged .
Where here in EE it does charge !
Well may be thinking of getting back .

Many thanks

Re: WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 12:00:30 GMT

Not when you have WiFi calling on in your iPhone

Re: WiFi calls charges from my balance !

XRaySpeX — Sun, 06 Oct 2024 12:30:48 GMT

For O2: See WiFi and 4G Calling :

How do I pay for WiFi and 4G Calling?
It’s no different to making a standard call or sending a standard text message (if you have a supported device that allows for SMS services over WiFi). It will come out of your tariff allowances or be charged at the standard tariff rate if you run out.

For GG: See also WiFi Calling and VoLTE? :

You’ll need to be in the UK and have an active plan or credit to make use of it.

Re: WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 12:23:36 GMT

Seriously not . Just WiFi call settting ON in my settings.

many people doesn’t know this personally I didn’t know you could call for free with that setting till my partner told me .

But OBVIOUSLY it doesn’t work on EE !
And you get charged .

Re: WiFi calls charges from my balance !

bristolian — Sun, 06 Oct 2024 12:28:50 GMT

@kamiorl wrote:

i literally made calls from other networks my partner still does call from o2 via WiFi and doesn’t get charged.

I quote from https://www.o2.co.uk/connectivity/wifi-and-4g-calling which confirms my assertion. See my highlight - I am confident that all UK networks operate this way.

Re: WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 12:38:00 GMT

Yeh WiFi calling comes out of your normal allowance so for example if I had unlimited texts and calls it wouldn’t charge me when I called abroad , where here (EE) it does charge you from your credit allowance when you make call abroad .

Re: WiFi calls charges from my balance !

XRaySpeX — Sun, 06 Oct 2024 12:48:35 GMT

Yes, O2 don't charge you extra for using WiFi Calling itself but they do charge you for International Calling.

How do I call a foreign number from the UK? :

Make sure you have some credit in your account. Calling international numbers isn’t included with our plans.

Re: WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 12:47:09 GMT

well they didn’t charge me and my partner when we were calling Poland everyday for hours !
so how come is that ?

we didn’t use any apps !

Re: WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 12:57:30 GMT

As soon as I’ve turned WiFi calling setting off in my iPhone on my giff gaff to drain credit off my sim then it started charging me .

Re: WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 13:06:35 GMT

Mind you I have had pack for 15£ a month in giff gaff plus credit on my account about 5£ because when I have drained it I couldn’t make that WiFi call but when I had credit then after call you receive txt message with your balance completely unchanged.

Re: WiFi calls charges from my balance !

Northerner — Sun, 06 Oct 2024 13:13:56 GMT

Hi @kamiorl

If you use calls over data such as WhatsApp call over wifi you won't be charged.

If you use WiFi calling over EE network you will be charged as you are making a call.

Thanks

Re: WiFi calls charges from my balance !

kamiorl — Sun, 06 Oct 2024 13:20:51 GMT

Going back to giff gaff then , as had free WiFi calls there when setting was on !

haven’t used WhatsApp!!!