topic Re: Calls blocked in Roaming

Calls blocked

Aaron6923 — Fri, 09 Oct 2026 17:38:37 GMT

I’m currently in Canada and when trying to make calls to any number, whether it be a UK phone number or Canadian I keep getting “uc2, outgoing calling is currently disabled on your phone”. I’ve used my phone over here to call hundreds of times in the past and need to make important calls today. Anyone know what’s going on? Also, can’t contact EE because the only option is to call them!

Re: Calls blocked

Christopher_G — Fri, 09 Oct 2026 17:58:44 GMT

Hi @Aaron6923

Welcome to the community.

If you've been able to make calls before from abroad, everything must still be set up from our end. Please try doing a manual network selection on your phone, to see if you can connect to any other Canadian providers.

Let us know if you manage to get connected please.

Chris

Re: Calls blocked

Aaron6923 — Fri, 09 Oct 2026 18:03:01 GMT

Hi Chris,

Tried two different, manual network providers and received a new audio
message: “calls to this number are barred”

Thanks,
Aaron.

Re: Calls blocked

Katie_J — Sat, 10 Oct 2026 08:04:12 GMT

Hi @Aaron6923.

When was the last time you called from abroad before today?

Have you recently made any changes to your account such as an Upgrade OR applied a Spend Cap?

Katie

Re: Calls blocked

Aaron6923 — Sat, 10 Oct 2026 09:58:01 GMT

Hi Katie,

Last call abroad probably was a year ago now if I’m remembering correctly.
And I did change from my monthly roam anywhere plan to a talk and text pay
as you go plan. However I was told by an EE staff member that my calls and
texts abroad should continue to work as they have done, but the issue is I
can’t make calls even to UK numbers, my credit never goes down even if I
send text messages and purchasing data roaming or additional add ons that
should allow roaming or calling abroad does not work for me.

Thank you.

Re: Calls blocked

Katie_J — Sat, 10 Oct 2026 10:15:48 GMT

Thanks so much for confirming @Aaron6923.

Has the SIM been used OK in the UK since moving to pay as you go?

Katie

Re: Calls blocked

Aaron6923 — Sat, 10 Oct 2026 15:14:01 GMT

Yes it worked ok in the uk