topic Re: Unable to Make Calls in the USA Despite Active 7-Day Roaming Pass in Roaming

Unable to Make Calls in the USA Despite Active 7-Day Roaming Pass

na1959 — Thu, 08 Oct 2026 12:01:34 GMT

i have a 7 day roaming pass for usa, cannot connect with any of the 4 networks availble. unable to make any calls

internet, whats app, messaging is working

what can i do ?

[Mod Edit - Title added]

Re: Unable to Make Calls in the USA Despite Active 7-Day Roaming Pass

Chris_B — Thu, 08 Oct 2026 12:59:55 GMT

@na1959 purchasing add-ons only keeps costs down. It doesn’t enable roaming on your account that is done by texting roaming to 150 before you leave the UK, you now need to use live chat via the EE app to chat with customer support to ask them to enable roaming on your account.

Re: Unable to Make Calls in the USA Despite Active 7-Day Roaming Pass

na1959 — Thu, 08 Oct 2026 14:21:01 GMT

How do i find live chat please

Re: Unable to Make Calls in the USA Despite Active 7-Day Roaming Pass

Ali_A — Thu, 08 Oct 2026 16:49:53 GMT

Hi @na1959

For live messaging, please go into your EE app > press the Help icon > Click on Talk to Us and choose Message Us.

Ali