Stuck in USA with US eSIM, app error prevents turning on Full Roaming (Urgent)

rafelkessisis — Fri, 04 Sep 2026 02:10:22 GMT

Hi everyone,

I’m currently traveling in Los Angeles, USA, and I'm a UK EE customer. I didn't realize I needed to switch my roaming status beforehand because I am using a local US eSIM for data.

However, I have an extremely urgent medical appointment at 04/07 2:00 AM LA time where they must call my UK phone number directly. When I try to switch my roaming status to "Full Roaming" in the EE app, it immediately fails with the error message: "We were unable to switch your status, please try again." (I also tried via live chat/automated chat, but it says it cannot activate it for my number).

Since customer service phone lines are currently closed for the night, does anyone know how to bypass this app error or get an international roaming bar lifted while already out of the country? Any help would be massively appreciated as I cannot miss this call tonight!

Re: Stuck in USA with US eSIM, app error prevents turning on Full Roaming (Urgent)

Peter_W — Fri, 04 Sep 2026 08:33:32 GMT

Welcome to the Community, @rafelkessisis

I'm disappointed to hear you've been struggling to get your roaming enabled for this important call.

We don't usually recommend the option via the EE app, as a while back we changed the way roaming features work on your account.

It's definitely worth giving the Messaging option in the EE App a try - our Guides work between 8am and 11pm UK time so should be able to get this enabled for you at our end.

Alternatively you can call our team from anywhere in the world, including international networks, on the details listed here:

Contacting us from abroad | Roaming | EE

Peter

topic Re: Stuck in USA with US eSIM, app error prevents turning on Full Roaming (Urgent) in Roaming

Stuck in USA with US eSIM, app error prevents turning on Full Roaming (Urgent)

Re: Stuck in USA with US eSIM, app error prevents turning on Full Roaming (Urgent)