https://community.ee.co.uk/t5/Roaming/EE-Contact/m-p/1632146#M10781 <P>Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.<BR /><BR />Did you receive a Welcome text upon arrival?<BR /><BR />Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?<BR /><BR /><STRONG>If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150?</STRONG> Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.</P> Sat, 01 Aug 2026 12:38:52 GMT XRaySpeX 2026-08-01T12:38:52Z https://community.ee.co.uk/t5/Roaming/EE-Contact/m-p/1632142#M10780 <P>Hi, I am trying to contact EE but cannot reach them. I am in Samoa &amp; my phone will not make or receive calls or text message (I can't even contact 150) &amp; there is no chat box or email listed for EE on the website. Does anybody have EE contact please? I need to be able to make/receive calls &amp; text messages. Thank you.</P> Sat, 01 Aug 2026 12:24:38 GMT https://community.ee.co.uk/t5/Roaming/EE-Contact/m-p/1632142#M10780 EEcustomer110 2026-08-01T12:24:38Z https://community.ee.co.uk/t5/Roaming/EE-Contact/m-p/1632146#M10781 <P>Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.<BR /><BR />Did you receive a Welcome text upon arrival?<BR /><BR />Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?<BR /><BR /><STRONG>If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150?</STRONG> Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.</P> Sat, 01 Aug 2026 12:38:52 GMT https://community.ee.co.uk/t5/Roaming/EE-Contact/m-p/1632146#M10781 XRaySpeX 2026-08-01T12:38:52Z