topic Re: My phone is saying no sim and can’t use my phone of data abroad in Roaming

My phone is saying no sim and can’t use my phone of data abroad

Jacktaylor1 — Mon, 06 Jul 2026 10:05:56 GMT

I need help and contacting asap as I’m in Egypt and can’t use my phone of data

Re: My phone is saying no sim and can’t use my phone of data abroad

Northerner — Mon, 06 Jul 2026 10:23:51 GMT

Hi @Jacktaylor1

It sounds like you don't have roaming activated on your account. Assume you did not receive a welcome text.

You'll need to use another device and contact EE here: https://ee.co.uk/help/contact-ee

You can also try the message feature on the EE app on WiFi.

Thanks

Re: My phone is saying no sim and can’t use my phone of data abroad

Christopher_G — Mon, 06 Jul 2026 10:38:05 GMT

Hi @Jacktaylor1

Welcome to the community.

I recommend following @Northerner's advice and speak with our customer support team, as soon as you're able to. They'll be able to do some checks on how your SIM is set up, and help make sure you choose the right plan for your trip.

Let us know how you get on please.

Chris

Re: My phone is saying no sim and can’t use my phone of data abroad

XRaySpeX — Mon, 06 Jul 2026 11:10:25 GMT

@Jacktaylor1 : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: My phone is saying no sim and can’t use my phone of data abroad

Chris_B — Mon, 06 Jul 2026 12:30:32 GMT

@Jacktaylor1 If the phone is saying “no sim” take it out and give it a clean. Having roaming enabled will not help if the phone can’t see the sim. Phones will say no sim if it’s a faulty sim or the sim needs a clean.

Re: My phone is saying no sim and can’t use my phone of data abroad

Jacktaylor1 — Mon, 06 Jul 2026 19:14:09 GMT

I’ve pulled the sim out nothing is working I’ve had this new phone just over a month now
Sent from my iPhone

Re: My phone is saying no sim and can’t use my phone of data abroad

Chris_B — Mon, 06 Jul 2026 19:35:25 GMT

@Jacktaylor1 you have two issues one being no sim in device shown, so have you cleaned the sim and put it back in ? Use a damp cloth and make sure it’s dry before you put it back in.

And issue two is, did you enable roaming on your account before you left the UK, if not you’ll not connect to a roaming network as roaming being enabled is an EE account option.

Does the device still say no sim ? After it’s been cleaned and put back in to the device?

Re: My phone is saying no sim and can’t use my phone of data abroad

Jacktaylor1 — Wed, 08 Jul 2026 10:47:09 GMT

Yes I’ve tried everything I need someone to contact me asap to sort this out as I’m in Egypt with no phone or data and unable to contact ee myself
Sent from my iPhone

Re: My phone is saying no sim and can’t use my phone of data abroad

XRaySpeX — Wed, 08 Jul 2026 11:28:10 GMT

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

Re: My phone is saying no sim and can’t use my phone of data abroad

Jacktaylor1 — Thu, 09 Jul 2026 09:33:16 GMT

Like I’ve said I’m unable to contact you due to phone saying no sim and can’t make calls text or use data you have my email to pass on to someone who is capable of helping me I’ve gone nearly a week now for this to be fixed and no one has helped or even tried to help me which is a little bit frustrating as when I get this new phone I was told eu roaming was on and ready for me to use when I went away which isn’t the result my contact number on the contact is ********* my name is Jack ***** and my email is ****************
Sent from my iPhone

[Mod edit: Removed personal information]

Re: My phone is saying no sim and can’t use my phone of data abroad

ee_user14 — Thu, 09 Jul 2026 10:14:25 GMT

@Jacktaylor1 wrote:
Like I’ve said I’m unable to contact you due to phone saying no sim and can’t make calls text or use data

In which case your problem may remain unresolved until you can do so. Pertinent questions have been posed multiple times and remain unanswered by yourself...

1: Have you used your current SIM abroad previously, be it on this trip or a prior one?

2: If not, and you're on pay-monthly, did you enable roaming before leaving the UK?

3: If not, and you're on PAYG, did you use your phone in the UK before travelling abroad?

Find an internet cafe or other WiFi-connection, and find a web-calling app that will allow calls to UK 0800 numbers. Or find someone who doesn't mind a call to a UK 07953 number. Have answers to these questions handy.

Re: My phone is saying no sim and can’t use my phone of data abroad

Chris_B — Thu, 09 Jul 2026 12:56:51 GMT

@Jacktaylor1 if your phone continuously displays no SIM after you’ve tried to clean it then nothing can be done while you are abroad as you need a replacement SIM card, your SIM and I’m guessing here that this has become faulty and your device cannot see the SIM card. Having Roaming enabled isn’t going to help until your device doesn’t show the no sim. You need a working sim in order to connect to a roaming network. You need a working sim to connect even if you’re not roaming. EE can’t fix a faulty sim it needs to be replaced. while EE can enable roaming on your account it’ll not work if the device still says no sim.

A quick test would be to put a different sim in your device to see if that connects. Is that something that’s possible? If it works your ruled out a faulty device and you need a replacement sim

Re: My phone is saying no sim and can’t use my phone of data abroad

chistery — Thu, 09 Jul 2026 14:29:39 GMT

@Jacktaylor1

Do you have a dual SIM phone? Can you put it in the other SIM slot and try that?

Are you with anyone else and can try your SIM in their device?