topic Roaming not working in Roaming

Roaming not working

SEDGUL — Sat, 27 Jun 2026 08:38:39 GMT

Hello

my roaming is not working. could someone help me please?

[Mod edit - added title]

Re: Roaming not working

Northerner — Sat, 27 Jun 2026 09:34:16 GMT

Hi @SEDGUL

Did you active roaming before leaving the UK?

Did you receive a welcome text upon arrival.

You'll need to speak to EE CS via the message option on the app or another device: https://ee.co.uk/help/contact-ee

Thanks

Re: Roaming not working

XRaySpeX — Sat, 27 Jun 2026 11:01:23 GMT

@SEDGUL : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: Roaming not working

Schockwave — Sat, 27 Jun 2026 11:01:32 GMT

@SEDGUL , are you on pay as you go or contract? If on contract did you activate roaming on your account before going abroad? No need for pay as you go, but would need credit on your account.

As @Northerner has written, did you receive the Welcome Message?

Re: Roaming not working

SEDGUL — Sat, 27 Jun 2026 11:28:37 GMT

Hi yes I am contractor

I texted 150 to activate the roaming

it still does not work

I am unable to call 150 or cannot find someone to chat online. It is really hard to navigate and find someone who can help

Re: Roaming not working

ee_user14 — Sat, 27 Jun 2026 11:41:00 GMT

@SEDGUL wrote:
I texted 150 to activate the roaming

And did you receive a reply confirming roaming was enabled and your phone was setup to use abroad?

Re: Roaming not working

Northerner — Sat, 27 Jun 2026 11:51:54 GMT

Hi @SEDGUL

Read my post above. You'll need another device or landline to call EE.

Alternatively use the message option on the app.

Which country are you visiting and did you receive a welcome text.

Try manually selecting the network under network settings. Alternatively buy a local PAYG SIM.

Thanks

Re: Roaming not working

Schockwave — Sat, 27 Jun 2026 14:02:25 GMT

@SEDGUL , you can find the chat via the app by clicking on help then scroll down to where it says talk to us, click on it and you will find the message us.