topic Speaking to someone from abroad in Roaming

Speaking to someone from abroad

Pm250 — Thu, 25 Jun 2026 10:17:31 GMT

Hi,

Can anyone please tell me how to speak to someone from abroad?

I live in Italy now but I still need to use my UK/EE number and would like to find out how I can make phone calls to the UK using my EE without being charged at standard rates (which are super expensive!).

I've already tried the number from abroad +4407953966150 but there is no option to speak to anyone. Calling 150 does not work - the line was cut off after 2 seconds and I'm thinking it is because I spent all the credit making these 2 calls!

I don't want to spend £50 to ask someone how I can avoid paying £50 to call the UK.

Thank you!

Re: Speaking to someone from abroad

ee_user14 — Thu, 25 Jun 2026 13:04:47 GMT

@Pm250 wrote:
how I can make phone calls to the UK using my EE without being charged at standard rates (which are super expensive!).

If you're on pay-monthly, there's no such thing as standard-rates for roaming within the EU. You pay a £2.59/day or £16.50/week flat fee for access to your UK allowances abroad.

You've mentioned adding credit so I'll assume you're on PAYG. Do have a pack or add-on whilst in the UK? If you have a network connection, you should be able to get personalised roaming charges by texting ROAM to 150

Re: Speaking to someone from abroad

XRaySpeX — Thu, 25 Jun 2026 13:51:59 GMT

Are you on PAYG (implied from having credit)? How long have you been out of UK? When did you last make a chargeable action from that no.?

@ee_user14 : ROAM text don't work on PAYG.