topic Re: Im in brazil and cant use my sim in Roaming

Im in brazil and cant use my sim

danidigiulio — Thu, 11 Jun 2026 15:58:08 GMT

Im in Brazil and before I come i move my sim to pay as go, because ee say I just need put credit on my account and I can use normally in Brazil for make and receive calls, what not happen. Now I need receive calls and no working. Please . Im really obsessed because I can't make contact to ee because the calls no go true and say abord. Can someone help me pleaseeee

Re: Im in brazil and cant use my sim

Alex_H — Thu, 11 Jun 2026 17:58:40 GMT

Hi @danidigiulio,

Welcome to the EE Community

Since your move to pay as you go did you use your SIM for chargeable activity whilst in the UK such as a call or text, as if so that should activate roaming on pay as you go.

But if you had not then roaming wont be active and cannot be activated whilst outside the UK unfortunately.

If you think roaming may be active have you tried manually changing between available networks?

Alex

Re: Im in brazil and cant use my sim

XRaySpeX — Thu, 11 Jun 2026 18:33:17 GMT

@danidigiulio : When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Im in brazil and cant use my sim

danidigiulio — Thu, 11 Jun 2026 18:54:46 GMT

This is the think

When I move to pay as go they say I just need put credit and go to working and Brazil. They no tell me about need use in uk when move , because when I call im in the way for aeroport and the lady say go to be fine . Now I can't make or receive any call. I wait important calls from hospital in uk . No have nothing to do?

Re: Im in brazil and cant use my sim

danidigiulio — Thu, 11 Jun 2026 18:55:24 GMT

They do lat me do any call . Any number i try call say abord

No let me evan send sms to 150

Re: Im in brazil and cant use my sim

Chris_S — Fri, 12 Jun 2026 07:16:17 GMT

Hi @danidigiulio

Your Pay As You Go SIM would need to be used in the UK first for it to activate.

Are you able to send your SIM to a friend in the UK so they can activate it, then send it back to you?

Chris S

Re: Im in brazil and cant use my sim

danidigiulio — Fri, 12 Jun 2026 09:17:57 GMT

Go take to long for this.

If i order new sim and my friend in uk use there for active and after I transfer for esim? This is possible?

How in this they no have more easy and quickly solution?

Re: Im in brazil and cant use my sim

Schockwave — Fri, 12 Jun 2026 10:52:19 GMT

@danidigiulio , that will not work, as esim are not available for pay as you go, sorry, you would need a physical SIM card that has been used first in the UK for it to work and have your friend send it to you, but you would need to send your SIM card back to the UK to be activated and then returned to you to work.

Also once you have the SIM card activated, I would take a look at this thread about SIM cards on pay as you go going into hibernation, as that could be important:

https://community.ee.co.uk/t5/Pay-as-you-go/Understanding-Pay-As-You-Go-Hibernation-and-how-to-keep-your/td-p/1606627