topic Re: Roaming in Turkey in Roaming

Roaming in Turkey

StefanC — Mon, 08 Jun 2026 15:55:49 GMT

Hey, so I'm currently in Turkey and had an email on the WiFi needing to fill a Gov form out but I am away for anlther week and the time will lapse meaning I'll get charged childcare for 3 months when im home!

So... I've come off aeroplane mode 1 week in and not had a text from EE saying welcome to Turkey ect ect...

I had a notification saying I need to pick a data plan after 3 attempts of the page just disappearing, i picked the £6 a day, that's all I need, 1 bloody text from Gov.uk to log in. It keeps going off the Internet saying I have no service, I upgraded to a new S26 Ultra so not logged into the app, managed to log in online but EE rep miss spelt my email address wrong, Stephen not Stefan on my email so can't get security code.

So, I cant get texts from anyone, can't make calls to anyone, can only connect to Internet via WiFi and no WiFi calling or texts, what do i do, because if i don't email, it'll cost a few grand for nursery fees.

When I booked the plan for £6 a few hours ago, i restarted the phone a few times, still nothing, but did have a page that said I have 12 hours left on today's package. I'm in Turkey

Email isn't ******@yahoo.com you guys spent my name wrong so can't even email for help

[Mod edit: removed personal details]

Re: Roaming in Turkey

XRaySpeX — Mon, 08 Jun 2026 16:33:28 GMT

Why can't you fill Gov't form online on their site over WIFi?

Try selecting a network manually rather than auto.

Re: Roaming in Turkey

StefanC — Mon, 08 Jun 2026 16:38:14 GMT

Because to get onto Gov.uk website you get a text message to remember you for 7 days, guess what I cant get...

Re: Roaming in Turkey

Chris_B — Mon, 08 Jun 2026 19:44:57 GMT

@StefanC Did you enable roaming on your EE account before you left the UK ? Did you text ROAMING to 150 ? Purchasing add ons doesn’t enable roaming it’s just add on to keep costs down.

Re: Roaming in Turkey

Ali_A — Thu, 18 Jun 2026 12:27:25 GMT

Hi @Stefancasson

Good news- receiving a notification advising to buy a data pass shows you must already have roaming access unlocked.

As @Chris_B mentioned, you need "World Wide Roaming" to be active to access the service while abroad out of the EU.
If you've not already done this you'll need to call customer service from a different phone.
However, even if you don't have access you should still see signal on your phone.

If you have the roaming service active on your line already, do you see any signal at all on your phone? If not it may be that your phone is not connecting to a stable Turkish network. Please try a manual network search and try connecting to a different network.

For android phone go to Settings > connections > mobile networks > Network operators > switch "automatic" to OFF. Wait for it to load with networks.
For Apple devices open your Settings app > Mobile Service (or Mobile Data / Cellular) > Tap on Network Selection > Toggle the Automatic switch to the Off position.

Ali

Re: Roaming in Turkey

ee_user14 — Tue, 09 Jun 2026 14:25:14 GMT

@Ali_A wrote:
As @Chris_Bmentioned, you need "World Wide Roaming" to be active to access the service while abroad.
However, even if you don't have access you should still see signal on your phone.

Sorry to wade in here, but.... roaming means connecting to foreign networks. If you don't have that active and thus can't roam, then that probably means not seeing signal displayed.