topic Re: SIM won't register on network when roaming in Roaming

SIM won't register on network when roaming

Mdcritchell — Sat, 06 Jun 2026 14:30:53 GMT

In Oceania. SIM worked fine in Australia and New Zealand. Got to Vanuatu and SIM wouldn't connect to network. Now the same in New Caledonia. Won't connect even when manually selecting a network ('cannot connect right now'). Roaming is on. Restarting phone has made no difference.

Re: SIM won't register on network when roaming

XRaySpeX — Sat, 06 Jun 2026 14:46:33 GMT

Any Roaming Passes you may have had in Oz & NZ (ROW Zone 1) are not valid for Vanuatu (No ROW Zone) & New Caledonia (ROW Zone 4).

Re: SIM won't register on network when roaming

bristolian — Sat, 06 Jun 2026 17:06:34 GMT

The roaming passes may not be valid, but that's a billing issue.

The ability to connect to a local network is irrelevant where add-ons are concerned. If manual network search fails to get a connection, that's ultimately a fault case needs raising. Getting the call into CS to have that ticket raised, would be the complication.

Re: SIM won't register on network when roaming

Debbie_G — Sun, 07 Jun 2026 09:51:03 GMT

Hi @Mdcritchell.

Thanks for coming to the community.

I’m sorry to hear you’ve had trouble connecting, and I appreciate you trying a manual network search and restarting your phone. I’d recommend getting in touch with our Customer Services team. They’ll be able to run some tests and check everything from our side. You can find more information on ways to get in touch while abroad on our Contacting us from abroad Help page.

Debbie