topic Re: Unable to make or receive calls in Roaming

Unable to make or receive calls

Lenka9 — Mon, 01 Jun 2026 19:44:40 GMT

I am not able to make or receive calls from my mobile. I switched phone off and on, I switched airplane mode on and off, I reset my network settings , I took the sim out wiped it and put it back in but still not able to make or receive calls. I was able to make a call on Friday. I am currently in Europe (and have been for some time ) and the phone worked fine no problems. Please help. I am not able to call 150.

Re: Unable to make or receive calls

ee_user14 — Mon, 01 Jun 2026 20:18:45 GMT

Does the phone show a network connection or signal bars? That's necessary to make & receive calls whilst abroad.

Manually selecting another network is often a good fix if you don't.

Re: Unable to make or receive calls

Schockwave — Mon, 01 Jun 2026 20:21:49 GMT

Hello @Lenka9 ,

Welcome to the community,

If you have been able to use your phone in Europe before, you have obviously got roaming enabled on your account, and you should have received the welcome message.

Have you actually gone into settings , clicked on mobile settings and then network selection and made sure that automatic is switched off? You should then be able to try different ones manually to see which one works for you.

You would otherwise have to ring customer service from another phone using one of the numbers in my signature.