topic Re: Any solutions to not being able to buy a roaming pass? in Roaming

Any solutions to not being able to buy a roaming pass?

davgp — Fri, 15 May 2026 15:32:35 GMT

I'm summary, I'm in Mexico for work. I received the text message inviting me to add a roaming add on, when I click on the link I get a page like this.

Doesnt let me add the add on. I connected to WiFi and chatted to a guide for AN HOUR. Phone restarted, tried changing networks, tried different browsers, incognito mode. Nothing. Then texted ROAM to 150 but when I get to the part where you text ROAMINGDATA it says "sorry we can't complete your request". Invites me to call 150 but the lines are closed. Why can't I just go into myEE app while on WiFi and add a roaming pass? Is this normal?

[Mod edit: Removed screenshot showing phone number. Kindly refrain from sharing private information in public posts.]

Re: Any solutions to not being able to buy a roaming pass?

XRaySpeX — Fri, 15 May 2026 02:24:23 GMT

What do you see when you click "Buy Data"?

Re: Any solutions to not being able to buy a roaming pass?

davgp — Fri, 15 May 2026 13:41:46 GMT

It just reloads the same page I did the screenshot from.

I've tried opening the link in different browsers, tried incognito, it's just always the same. I think it might be related to the network I'm connected to in Mexico because when I was in the US earlier this week it worked. The guide I chatted to just didn't have any idea but said they couldn't add the roaming add-on from their end! Madness really. Definitely be getting a SIM from another provider next time I travel outside the EU.

Re: Any solutions to not being able to buy a roaming pass?

XRaySpeX — Fri, 15 May 2026 13:53:13 GMT

Try another Mex network.

Re: Any solutions to not being able to buy a roaming pass?

davgp — Fri, 15 May 2026 17:36:54 GMT

Yeah tried that, but the only other network is AT&T and it won't connect. Don't think they're a roaming partner.

Ended up getting a Vodafone travel esim. Connected (ironically to the same network) and got data straight away. EE could do with sorting out a better way to get roaming working.