https://community.ee.co.uk/t5/Roaming/Any-solutions-to-not-being-able-to-buy-a-roaming-pass/m-p/1618042#M10298 <P>I'm summary, I'm in Mexico for work. I received the text message inviting me to add a roaming add on, when I click on the link I get a page like this.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000001271.png"><img src="https://community.ee.co.uk/skins/images/798F698A726F07D668E0440E9549FD76/responsive_peak/images/image_unmoderated.gif" alt="1000001271.png" /></span></P><P> Doesnt let me add the add on. I connected to WiFi and chatted to a guide for AN HOUR. Phone restarted, tried changing networks, tried different browsers, incognito mode. Nothing. Then texted ROAM to 150 but when I get to the part where you text ROAMINGDATA it says "sorry we can't complete your request". Invites me to call 150 but the lines are closed. Why can't I just go into myEE app while on WiFi and add a roaming pass? Is this normal?&nbsp;</P> Thu, 14 May 2026 22:10:11 GMT davgp 2026-05-14T22:10:11Z https://community.ee.co.uk/t5/Roaming/Any-solutions-to-not-being-able-to-buy-a-roaming-pass/m-p/1618042#M10298 <P>I'm summary, I'm in Mexico for work. I received the text message inviting me to add a roaming add on, when I click on the link I get a page like this.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000001271.png"><img src="https://community.ee.co.uk/skins/images/798F698A726F07D668E0440E9549FD76/responsive_peak/images/image_unmoderated.gif" alt="1000001271.png" /></span></P><P> Doesnt let me add the add on. I connected to WiFi and chatted to a guide for AN HOUR. Phone restarted, tried changing networks, tried different browsers, incognito mode. Nothing. Then texted ROAM to 150 but when I get to the part where you text ROAMINGDATA it says "sorry we can't complete your request". Invites me to call 150 but the lines are closed. Why can't I just go into myEE app while on WiFi and add a roaming pass? Is this normal?&nbsp;</P> Thu, 14 May 2026 22:10:11 GMT https://community.ee.co.uk/t5/Roaming/Any-solutions-to-not-being-able-to-buy-a-roaming-pass/m-p/1618042#M10298 davgp 2026-05-14T22:10:11Z