topic Re: Roaming in Czech in Roaming

Roaming in Czech

Rhosier05 — Thu, 14 May 2026 08:38:57 GMT

Good morning,

my partner is working in Czech Republic and cannot get internet he has a roaming package contract and it has worked in other EU countries but is not working for this trip please can I have some help on how to resolve this please ?

Re: Roaming in Czech

Rach_H — Thu, 14 May 2026 11:58:04 GMT

Hi @Rhosier05,

Welcome to the Community!

I'm sorry to hear about the trouble your partner is having, and I can understand how concenring this must be for both of you. I'd recommend manually changing his network, as it may be a problem with the network he is connected to.

Is he able to use calls and texts, or are these also not working?

Rach

Re: Roaming in Czech

Rhosier05 — Thu, 14 May 2026 12:04:30 GMT

How do you do this ? It only works on wifi not EE roaming.

Re: Roaming in Czech

Rach_H — Thu, 14 May 2026 12:07:50 GMT

If you let me know the phone he's using then I can let you know how to do this @Rhosier05.

Rach

Re: Roaming in Czech

Rhosier05 — Thu, 14 May 2026 13:12:48 GMT

He has an IPhone the latest one.

Re: Roaming in Czech

Schockwave — Thu, 14 May 2026 14:11:37 GMT

@Rhosier05 He goes into Services and then clicks on Mobile Services and then Network Selection, clicks on it then switches off Automatic and can should see different networks, which he can then try until one of them works. Hope this helps.

Re: Roaming in Czech

Rach_H — Thu, 14 May 2026 14:35:46 GMT

No problem @Rhosier05. If he goes to Settings > Mobile Service > Network Selection then he should be able to turn off 'Automatic' and select another network.

Rach