https://community.ee.co.uk/t5/Roaming/Roaming/m-p/1617372#M10275 <P>I’ve been an EE customer for over 35 years. Prior to travelling to the US for work I contacted EE on three occasions regarding my Roam Further package. I was assured that my internet would work on arrival in the US. Unfortunately it didn’t and I have he’d to pay to stay connected. Unfortunately with the time difference the office is closed <span class="lia-unicode-emoji" title=":pouting_face:">😡</span></P> Mon, 11 May 2026 22:48:20 GMT Windy14 2026-05-11T22:48:20Z https://community.ee.co.uk/t5/Roaming/Roaming/m-p/1617372#M10275 <P>I’ve been an EE customer for over 35 years. Prior to travelling to the US for work I contacted EE on three occasions regarding my Roam Further package. I was assured that my internet would work on arrival in the US. Unfortunately it didn’t and I have he’d to pay to stay connected. Unfortunately with the time difference the office is closed <span class="lia-unicode-emoji" title=":pouting_face:">😡</span></P> Mon, 11 May 2026 22:48:20 GMT https://community.ee.co.uk/t5/Roaming/Roaming/m-p/1617372#M10275 Windy14 2026-05-11T22:48:20Z https://community.ee.co.uk/t5/Roaming/Roaming/m-p/1617451#M10278 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4990792">@Windy14</a></SPAN>.&nbsp;</P> <P>Thanks for coming here.</P> <P>I am sorry to hear your phone is not working after reaching out to our customer care team.&nbsp;</P> <P>When you arrived in the States did you receive a welcome text?</P> <P>Are you currently connected to a local network?</P> <P>Speak soon,&nbsp;</P> <P>Katie</P> Tue, 12 May 2026 07:13:40 GMT https://community.ee.co.uk/t5/Roaming/Roaming/m-p/1617451#M10278 Katie_B 2026-05-12T07:13:40Z