Roaming add on Evaporated

OldKentRoad — Mon, 11 May 2026 12:35:58 GMT

… is the beat way to describe this

Bought a 7 day EU pass last week( Monday) for £16.50

No record of it in the App or elsewhere

Had a text Sunday saying it expires in 24 hours “we will text you when”

No text, no record of purchase, just some random product in my add on list which had something to dowith Roaming butrenewed monthly which I never purchased.- which I cancelled

Question is why arent add ons showing in the app as products or purchases

Where did the text( presumably with renewal options) go?

Had to get an eSim to cover me, but searching for proof ofpurchase and validity shouldnt be so complex

I wonder if anyone can shed light on this?

Re: Roaming add on Evaporated

Lesley_W — Mon, 11 May 2026 14:53:37 GMT

Hi @OldKentRoad

Thanks for coming to our community.

I hope you had a great trip!

I'm sorry you didn't receive the text with next steps once the pass expired, did your data stop working on the last day at some point when the pass expired?

Lesley

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Roaming add on Evaporated

Re: Roaming add on Evaporated