topic Re: Abroad charges in Roaming

Abroad charges

Natnat100 — Fri, 08 May 2026 10:59:24 GMT

Hey can anyone advise me why I was charged for a package abroad that I took out whilst away, and I didn’t have any access to what I’ve been billed for?
around 30quoid, I think it was for ten days and never once did my phone work no data and could make normal phone calls or normal text (I have proof those messages didn’t send). I literally only had access on Wi-Fi.

Re: Abroad charges

Chris_B — Fri, 08 May 2026 12:00:33 GMT

@Natnat100 Sounds like you purchased a roaming add on but didn’t enable roaming before you left the UK by texting ROAMING to 150. But did the device show at all it was connected to a roaming network? Did you have signal bars on the device?

Re: Abroad charges

ee_user14 — Fri, 08 May 2026 12:11:48 GMT

To avoid doubt...

@Natnat100 wrote:
never once did my phone work no data and could make normal phone calls or normal text (I have proof those messages didn’t send). I literally only had access on Wi-Fi.

Could you make calls? Or could you not make calls? Your post seems to contradict itself!

Re: Abroad charges

Natnat100 — Fri, 08 May 2026 14:24:33 GMT

Only when I had Wi-Fi