https://community.ee.co.uk/t5/Roaming/Help-desk/m-p/1613926#M10181 <BLOCKQUOTE><P>I need to speak to someone about my network says no service, Im on holiday purchased a 7 day pass and it didn't work, when I phone up to cancel it a few days later and asked for it to be taken off, it cut off and never worked since, could u help please&nbsp;</P></BLOCKQUOTE> Sun, 19 Apr 2026 22:47:20 GMT Andymoo 2026-04-19T22:47:20Z https://community.ee.co.uk/t5/Roaming/Help-desk/m-p/1613926#M10181 <BLOCKQUOTE><P>I need to speak to someone about my network says no service, Im on holiday purchased a 7 day pass and it didn't work, when I phone up to cancel it a few days later and asked for it to be taken off, it cut off and never worked since, could u help please&nbsp;</P></BLOCKQUOTE> Sun, 19 Apr 2026 22:47:20 GMT https://community.ee.co.uk/t5/Roaming/Help-desk/m-p/1613926#M10181 Andymoo 2026-04-19T22:47:20Z https://community.ee.co.uk/t5/Roaming/Help-desk/m-p/1613964#M10182 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4979543">@Andymoo</a>&nbsp;: Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.<BR /><BR />Did you receive a Welcome text upon arrival?<BR /><BR />Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?<BR /><BR /><STRONG>If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150?</STRONG> Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.<BR /><BR />Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.</P> Mon, 20 Apr 2026 02:41:45 GMT https://community.ee.co.uk/t5/Roaming/Help-desk/m-p/1613964#M10182 XRaySpeX 2026-04-20T02:41:45Z