ROAMING - SPEND CAP

MrsSDB — Thu, 16 Apr 2026 15:03:38 GMT

Hello there -

I am headed off to Switzerland sometime later this year and have set my spend cap to £30. Spoke to a gentleman at EE who seemed very helpful but having read some posts here I find I am rather confused,so would be grateful for any assistance. I was told that with Spend Cap I would not need to text Roaming to 150 prior to going. Is this correct? Also the last time I went to Switzerland I sent roaming to 150 before going and when I landed nothing happened.... no welcome text, no connection, nothing. I am fairly ancient and non tech literate so, as I said any help with understanding this would be much appreciated. Thank you so much in advance.

Re: ROAMING - SPEND CAP

Alex_H — Thu, 16 Apr 2026 17:08:04 GMT

Hi @MrsSDB,

Welcome to the EE Community

So the ability to roam and your spend cap are two separate things, though both can affect your phone usage whilst outside the UK.

So the ability to roam is just a setting on your account that says whether you can use your phone outside the UK and this can be checked by texting ROAMING to 150. The guide you spoke to most likely already checked this for you anyway but I would still recommend doing it as only takes 2 minutes.

Once it asks which country you are going to in the text it should say "Okay, you are all set to roaming in Switzerland" in which case roaming is enabled and nothing else you need to do, or it will say you are not ready and advise the steps to enable it.

Then the spend cap is just a cap on how many charges such as roaming charges that your number can run up before it is capped, so setting it at £30 will be fine.

You should get an automatic text when you land in Switzerland and first connect on a Swiss network, if it didn't happen last time I would check and make sure data roaming is enabled in your phone's mobile data settings before you go. Also I would search how to do a manual network search on your phone as that can help you connect if you don't connect automatically when you land. If you are unsure if you share your phone model we can advise the steps.

You should automatically connect if you are enabled anyway which hopefully will be the case this time, but it doesn't hurt to know the steps in advance in case it is something you need to try when you arrive.

Alex

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ROAMING - SPEND CAP

Re: ROAMING - SPEND CAP