topic Contact in Roaming

Contact

Ben418 — Tue, 07 Apr 2026 12:07:18 GMT

I can't call as I am outside of England and my phone is not letting me call. I need to speak to a human. What sre my options?

Re: Contact

XRaySpeX — Tue, 07 Apr 2026 13:38:23 GMT

@Ben418 : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

Re: Contact

Ali_A — Tue, 07 Apr 2026 15:15:21 GMT

Hi @Ben418

Following the good advice from @XRaySpeX, if you do need to get in touch with customer service you can call us from any other phone abroad using the number on our Contact us from abroad | EE page.

Ali