EE is awful, impossible to get support , how can it be done?

philhalper — Mon, 06 Apr 2026 23:45:04 GMT

Hi Im really angry at EE. My phone is not working abroad and i cant get any support becuase everything i try requires my phone to work, it sent a code to my email to unlock the app, fine. Then it sent another code to my phone but of course my phone isnt working , thats why I need to support!!!!!!!!!!!!

I tried to use Esim but it seems to be locked and of course I need to contact EE to unlock which i cant do without my phone working!!!!

Why cant i chat with someone online in the app??? This is so frustrating. Any help much appreciated.

Re: EE is awful, impossible to get support , how can it be done?

XRaySpeX — Tue, 07 Apr 2026 02:32:03 GMT

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

topic EE is awful, impossible to get support , how can it be done? in Roaming

EE is awful, impossible to get support , how can it be done?

Re: EE is awful, impossible to get support , how can it be done?