topic I renewed contract said I will still get free eu but in Holland no free eu roamd in Roaming

I renewed contract said I will still get free eu but in Holland no free eu roamd

Scottceltic1 — Sun, 29 Sep 2024 12:05:05 GMT

Re: I renewed contract said I will still get free eu but in Holland no free eu roamd

bristolian — Sun, 29 Sep 2024 12:21:22 GMT

You've put part of a question in the subject line, but left your post blank.

Can you explain your query fully, use the "reply" function and put your question in the body of your message. It sounds like you've got a question about EU roaming - Holland is in the EU.

Re: I renewed contract said I will still get free eu but in Holland no free eu roamd

Northerner — Sun, 29 Sep 2024 12:36:31 GMT

Hi @Scottceltic1

Did you ensure roaming was activated on your account.

Thanks

Re: I renewed contract said I will still get free eu but in Holland no free eu roamd

XRaySpeX — Sun, 29 Sep 2024 20:34:12 GMT

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.