Calls and Zone 1 Pass not working

OliviaS13 — Tue, 31 Mar 2026 11:03:10 GMT

Hi there - landed in India on Thursday, purchased a 7-day Zone-1 pass - worked fine for 4.5 days, but then once I connected to a local wifi network, I cannot get the pass to switch back on.

I have now had 2 days where I have not been able to connect to 4G which was fine previously. Tried calling 150 from my EE phone and just getting an Indian "Caller not recognised" message, same with +447953966250, I was guarenteed both would work just fine from my EE phone while abroad.

Any help would be appreciated.

Re: Calls and Zone 1 Pass not working

Peter_W — Tue, 31 Mar 2026 14:16:53 GMT

Welcome to the Community, @OliviaS13.

Connecting to WiFi shouldn't pose any issues with using your pass, provided your phone isn't trying to now default to a different network.

Are you seeing a 4G indicator next to your signal bars when you're out and about?

Also what model of phone are you using at the moment?

Peter

topic Calls and Zone 1 Pass not working in Roaming

Calls and Zone 1 Pass not working

Re: Calls and Zone 1 Pass not working