Registering new card, top up problems

Maniek4 — Mon, 26 Oct 2026 08:13:54 GMT

I switched to EE a month ago, but I have been unable to register my new card or top up my account using the credit already on my account.

I have tried both the EE app and the website, but neither works. I managed to add credit to my account by calling 150, but when I try to purchase a plan over the phone, the transaction fails and I cannot complete the purchase.

I have been experiencing these problems for some time and would like to investigate and resolve the issue so I can register my card and use my existing credit to purchase an data plan

Re: Registering new card, top up problems

Rach_H — Mon, 26 Oct 2026 11:45:23 GMT

Hi @Maniek4,

Welcome to the Community,

I've popped you through a Private Message so we can get some further details about the issues you're having.

Rach

topic Registering new card, top up problems in Pay as you go

Registering new card, top up problems

Re: Registering new card, top up problems