My sim card has been deactivated after paying f or the top up through ee helplin

Laceinka — Fri, 23 Oct 2026 12:55:42 GMT

I need help on how to activate my ee Sim back as I have paid for my top up through speaking to someone from ringing 150 and paid via ee help service so I would like to know why my Sim has been deactivated and when will it be activated as it has caused a big inconvenience to me and facing alot of difficulties because of it. Please help URGENT

Thanks

Re: My sim card has been deactivated after paying f or the top up through ee helplin

XRaySpeX — Fri, 23 Oct 2026 14:33:15 GMT

@Laceinka : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

topic My sim card has been deactivated after paying f or the top up through ee helplin in Pay as you go

My sim card has been deactivated after paying f or the top up through ee helplin

Re: My sim card has been deactivated after paying f or the top up through ee helplin