topic Re: How to transfer my 30-day plan to new phone in Pay as you go https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647019#M76199 <P>It's your SIM that holds your phone number and thus account details.</P><P>Buy your chosen phone SIM-free from wherever you decide, and put your existing SIM into it. If your new phone takes a different size SIM to your current one, you can obtain a replacement pop-out SIM from an EE retail store or via EE-CS.</P> Mon, 19 Oct 2026 16:35:02 GMT ee_user14 2026-10-19T16:35:02Z How to transfer my 30-day plan to new phone https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647013#M76196 <P>I want to upgrade my Oppo phone to a Samsung Galaxy A16 or A17.&nbsp; I have an EE 30 day plan at £5 per month and I do not need anything more.&nbsp; I can't seem to buy the new phone online without taking a £10 per month plan which is a lot more than I need. In the shop the phone price is considerably more expensive for some reason, and assistant was not in the least bit interested.&nbsp; I tried to find out via EE's online chat, how to buy the phone and keep my £5 plan. Adviser had absolutely no idea how to resolve my query but was very keen for me to buy TV, broadband and just about everything except what I wanted!&nbsp; I have been buying phones from EE for years (at least 4 phones) and this customer service experience is completely different from any of the previous.&nbsp; Any advice?</P> Mon, 19 Oct 2026 16:24:06 GMT https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647013#M76196 hc031 2026-10-19T16:24:06Z Re: How to transfer my 30-day plan to new phone https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647019#M76199 <P>It's your SIM that holds your phone number and thus account details.</P><P>Buy your chosen phone SIM-free from wherever you decide, and put your existing SIM into it. If your new phone takes a different size SIM to your current one, you can obtain a replacement pop-out SIM from an EE retail store or via EE-CS.</P> Mon, 19 Oct 2026 16:35:02 GMT https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647019#M76199 ee_user14 2026-10-19T16:35:02Z Re: How to transfer my 30-day plan to new phone https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647025#M76200 <P>If you get it from EE you'll effectively be throwing the £10 initial top-up away. Try to buy it online from somewhere else at a comparable price, altho' the EE price is competitive even allowing for the £10 throwawy.</P> Mon, 19 Oct 2026 16:52:53 GMT https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647025#M76200 XRaySpeX 2026-10-19T16:52:53Z Re: How to transfer my 30-day plan to new phone https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647603#M76217 <P>Thank you.&nbsp; It is bewildering how in two attempts through EE's online chat the advisers failed to mention such a simple option.&nbsp; I will look around, and thank you again for your help.</P> Wed, 21 Oct 2026 11:01:08 GMT https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647603#M76217 hc031 2026-10-21T11:01:08Z Re: How to transfer my 30-day plan to new phone https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647604#M76218 <P>Thank you for the advice.&nbsp; I will definitely shop around.</P> Wed, 21 Oct 2026 11:02:11 GMT https://community.ee.co.uk/t5/Pay-as-you-go/How-to-transfer-my-30-day-plan-to-new-phone/m-p/1647604#M76218 hc031 2026-10-21T11:02:11Z