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danny1337 — Tue, 13 Oct 2026 15:01:28 GMT

Been with EE for more then a decade, have never been able to top up my phone using the app or website. Get the error below have told support so many times and get told it's been passed onto the tech team and never hear back, so Im forced to call 150 and top up that way. Seems crazy I have never been able to get this fixed after all this time, gone through multiple phones and still the same error. One person once told me it must be an account error but seems impossible for EE to fix it as I never hear back.

Re: We can't load this information

XRaySpeX — Tue, 13 Oct 2026 17:18:53 GMT

@danny1337 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

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