topic Re: Paid pay as you go contact doesn't start for a week?? in Pay as you go

Paid pay as you go contact doesn't start for a week??

fionn666 — Mon, 12 Oct 2026 16:39:48 GMT

Hi there,

After much trouble trying to pay for my contract, I finally managed to pay for the £15 a month plan then it said it won't start until the 19th of October?? I've texted NOW to 150 and STOP PACK but one says I have no active plan and the other says I have one active, and customer service will not answer. This is just infuriating and I can't find any support.

Re: Paid pay as you go contact doesn't start for a week??

Chris_B — Mon, 12 Oct 2026 16:43:34 GMT

@fionn666 Your not on contract it’s a pay as you go.

Did you text NOW to 150 first ? Then texted STOP PACK to 150 ? If you did you active the pack then you stopped it with the stop pack text.

Re: Paid pay as you go contact doesn't start for a week??

fionn666 — Mon, 12 Oct 2026 16:58:46 GMT

Yeh I texted now first and the reply was we were unable to stop your active plan, idk what plan it’s on abt and the stop pack said I had no plan

Re: Paid pay as you go contact doesn't start for a week??

XRaySpeX — Mon, 12 Oct 2026 18:55:58 GMT

@fionn666 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

@fionn666 wrote:
I've texted NOW to 150 and STOP PACK but one says I have no active plan and the other says I have one active.

Which said what exactly?

BTW: A PAYG plan isn't a pay monthly contract.

@Chris_B : STOP PLAN doesn't stop a pack dead; it just stops it auto renewing.