topic Re: Upgrading pay monthly plan mid-month in Pay as you go

Upgrading pay monthly plan mid-month

wow2 — Thu, 01 Oct 2026 08:55:12 GMT

I need more data, so want to get a different pay monthly plan than the one I currently have. The website was down yesterday, so my current one auto-renewed. If I just buy the new one, presumably I will have paid for both for this month. I can't see anywhere to check if I can just pay the extra, or get a refund of the previous one. None of the options on 150 get me to speak to someone and none give the information.

Re: Upgrading pay monthly plan mid-month

Rach_H — Thu, 01 Oct 2026 11:35:47 GMT

Hi @wow2,

Welcome to the Community!

I'm sorry to hear about the trouble you're having switching your pack. If you were to move to a different pack while your current pack is active then you would need to pay for both. If you give our team a call then you should be able to use our digital system should get you through to the right people to discuss your options.

Rach