topic New service. Paid 10 pound upfront 3 days ago. Balance shows zero in Pay as you go

New service. Paid 10 pound upfront 3 days ago. Balance shows zero

Callanish — Sun, 27 Sep 2026 12:05:35 GMT

So I needed a new pay as you go number. Ordered the sim card through EE. Received it Friday. Think it was 9 quid upfront down from 10 for the service 20GB / month for the data. Sent a text to a family member to activate the service. Texts work. Phone call when I try to make one says I don't have a balance. EE app shows 0 for balance. It's currently Sunday. Thought the balance would have been updated by now. It hasn't. Is this normal for the service where the original top up paid upfront isn't instantly added to the balance on new accounts or is it a delayed weekend thing or is it an error and I need to call EE to fix this out. Just fishing for advice. Thanks.

Re: New service. Paid 10 pound upfront 3 days ago. Balance shows zero

XRaySpeX — Sun, 27 Sep 2026 13:38:15 GMT

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: New service. Paid 10 pound upfront 3 days ago. Balance shows zero

Callanish — Sun, 27 Sep 2026 14:47:08 GMT

Hi. Thanks for the reply. 150 just shows a 0 balance. One thing I did discover is that this credit card charge is still pending. Think I should give it a few days and wait until it clears before contacting EE about the balance. Everything might be delayed due to the weekend, so I'll take a look at the account tomorrow to see what's what, and if needed, place a call to customer service.

Thanks again for your help.