topic Re: account says closed but is not in Pay as you go

account says closed but is not

grumpy1955 — Sat, 19 Sep 2026 15:44:59 GMT

have tried to make a top up payment but can not as is says account closed when it is not

grumpy1955 — Sat, 19 Sep 2026 15:51:14 GMT

after having account unfrozen i am unable to put credit online as it claims account closed which is not

XRaySpeX — Sat, 19 Sep 2026 16:14:51 GMT

Why/How was it frozen in the 1st place? How did you get it unfrozen?

Northerner — Sat, 19 Sep 2026 16:20:11 GMT

You'll need to speak to EE CS on 150.

Thanks