topic Re: Mobile PAYG topup Visa 3D iframe blocked in Pay as you go

Mobile PAYG topup Visa 3D iframe blocked

Profile closed — Mon, 14 Sep 2026 21:17:10 GMT

Seems the website is implemented in a way to call the credit card verification within an iframe embedded in the EE website instead of using a popup.

This seems to cause security issues with certain banks. I cannot topup because the content of the iframe is blocked - no matter what I try (Chrome, Edge, Private browsing, adding additional "rights" regarding 3rd party cookies / javascript / ... to the websites etc.).

Could you please ask the team maintaining this service to check if the current implementation is still state of the art regarding security and technical requirements.

Re: Mobile PAYG topup Visa 3D iframe blocked

XRaySpeX — Mon, 14 Sep 2026 21:20:11 GMT

This public user discussion forum can have no access to your specific account nor any contact with any tech team. You need to raise this with CS.

Re: Mobile PAYG topup Visa 3D iframe blocked

Profile closed — Mon, 14 Sep 2026 22:22:36 GMT

Sorry, just thought EE might make use of the feedback here as well as it might reduce enquiries to CS - it's a pretty generic issue that will get more frequent as security requirements from banks and browsers cannot be bypassed any more.
Basically it's bank / card provider not EE account dependent.

Won't spend any more time on this though.

Only need to topup once more and will do this via CS.