topic Re: 30d add on shows expiry after 1 day in checkout in Pay as you go

30d add on shows expiry after 1 day in checkout

Jack010479 — Sat, 12 Sep 2026 11:21:28 GMT

I’m trying to buy the payg 120gb data add on for my mobile broadband, but when I go to checkout it shows it expires after 1 day

Re: 30d add on shows expiry after 1 day in checkout

XRaySpeX — Sat, 12 Sep 2026 14:03:37 GMT

How much are you being asked for this 120GB data add-on?

Re: 30d add on shows expiry after 1 day in checkout

Jack010479 — Sat, 12 Sep 2026 14:09:01 GMT

£40

Re: 30d add on shows expiry after 1 day in checkout

XRaySpeX — Sat, 12 Sep 2026 14:12:28 GMT

Yes, that would be correct for a Connected Data SIM Add-on lasting 30 days. Must be a typo @ checkout.

Re: 30d add on shows expiry after 1 day in checkout

Chris_S — Sun, 13 Sep 2026 08:27:20 GMT

Hi @Jack010479,

Thanks so much for highlighting this.

I'll certainly get this fed back for you.

Are you able to send over a screenshot showing the information please?

Chris S

Re: 30d add on shows expiry after 1 day in checkout

Jack010479 — Sun, 13 Sep 2026 09:17:55 GMT

Hi @Chris_S

Re: 30d add on shows expiry after 1 day in checkout

Chris_S — Sun, 13 Sep 2026 09:29:09 GMT

Thanks @Jack010479,

Are you able to send over the screen that's just behind that pop up please?

I think I can see it showing 1 day.

Chris S

Re: 30d add on shows expiry after 1 day in checkout

Jack010479 — Sun, 13 Sep 2026 09:46:25 GMT

@Chris_S

I added a couple of extra screenshots after the first one. They show one saying one day and one showing 0 days! I just want to make sure it’ll last 30 days before I buy it.

Re: 30d add on shows expiry after 1 day in checkout

Chris_S — Sun, 13 Sep 2026 10:43:16 GMT

Thank you @Jack010479, I'll certainly get this fed back.

The pop-up on the screenshot shows 30 days, which is the correct amount of time for that bundle so the plan should last for 30 days.

If you'd like peace of mind though, you can give us a call and speak with a guide who can apply it for you.

Chris S