topic Content block in Pay as you go

Content block

Eve_B — Fri, 11 Sep 2026 11:03:11 GMT

I'm on PAYG and somehow I have content lock on but can't switch it off myself. The website says I can go in to store to get it turned off but I've been in to 2 different stores and they can't seem to do it despite me having both ID and a credit card handy. They scanned both my ID and face on their tablet but still couldn't do it. Also my voicemail is off and the text codes don't work.

Re: Content block

XRaySpeX — Fri, 11 Sep 2026 11:24:14 GMT

On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID when they should be able to remove content lock.

Re: Content block

Eve_B — Fri, 11 Sep 2026 11:33:14 GMT

Did you not read my post? I said I've been in to 2 different stores with my ID (passport) and credit card and they can't do it in store so this isn't true.

Re: Content block

XRaySpeX — Fri, 11 Sep 2026 11:47:12 GMT

Yes, I did! I'm saying they should do it & if they don't they are failing in their duty.

What's what's wrong with the simple phoning CS?