topic My phone number is going to get deleted in 3 months i received a text in Pay as you go

My phone number is going to get deleted in 3 months i received a text

Bai26 — Wed, 09 Sep 2026 11:08:36 GMT

Hi i recived a text message and i think my number is in hibernation how do i go around getting it out beacuse i cannot contact ee through my phone as its asking for top up.

Re: My phone number is going to get deleted in 3 months i received a text

XRaySpeX — Wed, 09 Sep 2026 11:14:50 GMT

@Bai26 : By calling CS to reactivate it. Use another phone!

Your PAYG SIM has gone into hibernation due to non-use. Topping-up now would be too late.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: My phone number is going to get deleted in 3 months i received a text

Northerner — Wed, 09 Sep 2026 13:53:59 GMT

Hi @Bai26

EE guide and help can be found here: https://community.ee.co.uk/t5/Pay-as-you-go/Understanding-Pay-As-You-Go-Hibernation-and-how-to-keep-your/td-p/1606627

Thanks