topic Re: old pay as you go plan to new plan. ee app in Pay as you go

old pay as you go plan to new plan. ee app

nev347 — Sat, 05 Sep 2026 20:26:37 GMT

I changed my pay as you go plan to new plan

phoned ee regarding that my old plan was connected to my EE app it says sorry to see you go

I was told that the old account was now deleted

I was told to create a new account I linked my phone number and uploaded ID which was successfully

when I now login into app my phone number dose not show or information on bills Data text phone calls left

any help would be greatly helpful

Re: old pay as you go plan to new plan. ee app

XRaySpeX — Sat, 05 Sep 2026 20:34:51 GMT

How did you change to a new plan? Did you buy a new PAYG SIM with its new no.?

If so, you need to link that no. to your new EE a/c.

Re: old pay as you go plan to new plan. ee app

nev347 — Sat, 05 Sep 2026 20:59:42 GMT

hi

no new Sim
I meant to say add on from £10 to £15 made over the phone and set up
direct debit over the phone

kind regards

Re: old pay as you go plan to new plan. ee app

Ali_A — Sun, 06 Sep 2026 09:31:47 GMT

Hi @nev347

Please check you have the latest version of the app.
Can you try clearing the EE app cache in your settings, and then try log in again?

If that doesn't work please uninstall and reinstall the app.

If you log into your account online, are you able to see your phone number and plan details?

Ali