topic Re: About pay as you go in Pay as you go

About pay as you go

Amelia56 — Fri, 04 Sep 2026 14:24:53 GMT

So I’ve put £10.00 worth off credit and data n all as it told me to do on 150 text message I received and pickled the 10 pound bundle and it hasn’t included the data only the minutes and texts but I needed the data, now says I have 7.20 remaining is there a chance I could also get data included without having to pay another £10 pounds as I won’t even use the calls or texts?

Re: About pay as you go

XRaySpeX — Fri, 04 Sep 2026 14:43:02 GMT

@Amelia56 : Did you top-up £10 & then buy a pack by texting PLAN10 or ALL PLANS to 150? The £10 pack should include 20GB data as well as mins & texts.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: About pay as you go

Amelia56 — Fri, 04 Sep 2026 16:29:52 GMT

I typed “plan10” and i then paid it and told me I will receive 20GB and 500 mins n unlimited texts but I haven’t received my data Only minutes n texts… but I didn’t need that as much it was the data I needed.

Re: About pay as you go

Christopher_G — Fri, 04 Sep 2026 16:35:25 GMT

Hi @Amelia56

Welcome to the community.

If the minutes and texts have updated, the data should have too.

Please try restarting your phone, then let us know what happens when you try to use the device browser on mobile data.

Thanks

Chris

Re: About pay as you go

XRaySpeX — Fri, 04 Sep 2026 16:39:12 GMT

& texting AL does what?

Re: About pay as you go

Amelia56 — Fri, 04 Sep 2026 17:20:16 GMT

I have restarted my phone and did everything I was told etc and still nothing!

Re: About pay as you go

Christopher_G — Fri, 04 Sep 2026 17:34:35 GMT

OK, thanks @Amelia56

If you speak with our support team on 150, they'll be able to check everything from our end for you. Hopefully, they'll be able to help get it working for you.

Chris

Re: About pay as you go

Amelia56 — Fri, 04 Sep 2026 19:49:29 GMT

Can someone please help me here I can get thru to an agent on EE this stupid automated systems keeps going on and on and won’t send me to someone even after choosing options and keeps ending on me. I really need to speak to someone and it’s stressing me out!!!

Re: About pay as you go

XRaySpeX — Fri, 04 Sep 2026 20:15:04 GMT

Try calling EE CS on the Freephone no.(Opt 2) in my sig.