topic Re: Refund in Pay as you go

Refund

Beccafarmbrough — Fri, 04 Sep 2026 18:22:47 GMT

Can I get a refund on a top up voucher purchased 2 weeks ago that is no longer needed as agreed to and updated to sim only contracts before voucher was needed?

Re: Refund

XRaySpeX — Fri, 04 Sep 2026 18:27:11 GMT

You need to take it back to the shop you bought it from.

Re: Refund

Beccafarmbrough — Fri, 04 Sep 2026 18:29:59 GMT

Is there a way to get a refund of a top up voucher bought 2 weeks ago that is no longer needed? I had bought it for one of my daughters not knowing she had already bought one, kept it thinking my partner or other daughter could use it but we are moving in a couple of weeks and when he was sorting out the Internet he agreed to and upgraded to sim only contracts for everyone so now obviously I no longer need the voucher and im hoping I can get it refunded somehow? Thanks for any help and advice you can give me.

Re: Refund

Beccafarmbrough — Fri, 04 Sep 2026 18:42:28 GMT

I heard that it depends on the shop it was purchased as most shops (if not all) have policies that don't allow refunds on vouchers as no way to show or confirm that voucher hasn't been used. Was hoping and praying that there was maybe a way online through ee account where I could get refund that way even if it meant sending pics or scans of voucher (assuming they can check somehow that voucher hasn't been used) also was bought at my local corner shop that I use daily so didn't ask for receipt. Literally only have the voucher.

Re: Refund

XRaySpeX — Fri, 04 Sep 2026 18:55:03 GMT

Sorry, no, EE didn't sell you the voucher & EE don't refund vouchers. You could just ask the shop.

You should have loaded the voucher on your PAYG SIM before you upgraded to contract & then when you upgraded to contract it would have been placed as credit on your contract.