https://community.ee.co.uk/t5/Pay-as-you-go/Credit/m-p/1638059#M75857 <P>I got refunded £10 but they gave me it in credit, which is not what I asked for. As I ordered the wrong sim so they said they would refund the money. Any help would be appreciated</P> Thu, 03 Sep 2026 11:55:35 GMT Owen832 2026-09-03T11:55:35Z https://community.ee.co.uk/t5/Pay-as-you-go/Credit/m-p/1638059#M75857 <P>I got refunded £10 but they gave me it in credit, which is not what I asked for. As I ordered the wrong sim so they said they would refund the money. Any help would be appreciated</P> Thu, 03 Sep 2026 11:55:35 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Credit/m-p/1638059#M75857 Owen832 2026-09-03T11:55:35Z https://community.ee.co.uk/t5/Pay-as-you-go/Credit/m-p/1638080#M75858 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5045963">@Owen832</a></SPAN>.</P> <P>Welcome to the community.</P> <P>If you were expecting the £10 to be refunded, I can appreciate why this has caused some confusion.</P> <P>We don't have access to customer accounts here on the community, so I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">getting back in touch with our customer support team</A>. They can check how the refund has been applied and advise on the options available.</P> <P>Debbie</P> Thu, 03 Sep 2026 14:43:04 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Credit/m-p/1638080#M75858 Debbie_G 2026-09-03T14:43:04Z