topic Re: Stranded abroad on PAYG - Roaming bar needs lifting in Pay as you go

Stranded abroad on PAYG - Roaming bar needs lifting

Sinan3 — Tue, 01 Sep 2026 12:01:21 GMT

Hello, I am an EE Pay-As-You-Go customer currently living outside the UK. My SIM card connects to local signal bars, but my profile has an internal server block preventing all incoming and outgoing calls and SMS. The My EE app shows a settings loading error so I cannot fix it myself. My current balance is £6.60. Could an official EE Community Guide please private message me here on the forum to manually lift the international roaming bar? Thank you.

Re: Stranded abroad on PAYG - Roaming bar needs lifting

Schockwave — Tue, 01 Sep 2026 12:05:46 GMT

Hello @Sinan3 ,

Welcome to the community,

There is no need to activate roaming when abroad on pay as you go.

Did you first activate your SIM card in the UK and make a chargeable call or text before going abroad? If not, then there is nothing EE will do, as the SIM card has to first be activated in the UK and no one will be able to help you, none of the community staff will either be able to help as they have no account access or know who you are.

Re: Stranded abroad on PAYG - Roaming bar needs lifting

Chris_B — Tue, 01 Sep 2026 12:07:31 GMT

@Sinan3 There is no bar on PAYG when roaming. The sim how ever needs to be activated and used in the UK first before it’ll work abroad

this is also a public forum and there is no account access from here you need to speak with customer support. You need to call them.

Re: Stranded abroad on PAYG - Roaming bar needs lifting

Sinan3 — Wed, 02 Sep 2026 12:20:42 GMT

Thank you sir
As I am abroad and can't make or receive calls nor sms, so find this access
to catch any support

Re: Stranded abroad on PAYG - Roaming bar needs lifting

Ali_A — Wed, 02 Sep 2026 12:39:34 GMT

@Sinan3

Did you use your SIM card to make a call in the UK before you went abroad?

You can call customer service from a different phone using the number on our Contact us from abroad | Help | EE page.

Ali

Re: Stranded abroad on PAYG - Roaming bar needs lifting

Sinan3 — Wed, 02 Sep 2026 14:23:42 GMT

Yes
But an old call when I was in London 2020
But I usually just making a call or charging by credit card gives me
allowance for 6 months

Re: Stranded abroad on PAYG - Roaming bar needs lifting

Ali_A — Wed, 02 Sep 2026 15:16:07 GMT

@Sinan3

Do you recall when was the last time you made a chargeable transaction on your SIM?

Ali

Re: Stranded abroad on PAYG - Roaming bar needs lifting

Sinan3 — Wed, 02 Sep 2026 17:46:42 GMT

Last call 3 months ago

Re: Stranded abroad on PAYG - Roaming bar needs lifting

Ali_A — Thu, 03 Sep 2026 07:41:02 GMT

@Sinan3

Your service should still be active. Have you tried to manually connect to a different network?

Ali