topic Re: Data in Pay as you go

Data

Emmag1978 — Sun, 16 Aug 2026 19:52:29 GMT

I have a iPhone 12 I’m on pay as you go I have a valid pack my phone won’t load anything off my mobile data I have to be connected to WiFi it won’t work on my mobile data I suffer mental health Iv tried the settings shoved to me on google still no good I have tried go onto a live chat with ee I cannot find the option can someone help me please many thanks

Re: Data

XRaySpeX — Sun, 16 Aug 2026 20:00:27 GMT

There is no Live Chat on PAYG.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Data

Chris_S — Tue, 18 Aug 2026 07:15:45 GMT

Hi @Emmag1978,

It sounds like having a working data connection is very important for you.

I'd recommened checking that your data is turned on, if you head to Settings > Mobile Data > Mobile Data it should state 'On'

Are you able to make and receive calls and texts?

Chris S