https://community.ee.co.uk/t5/Pay-as-you-go/Double-charge/m-p/1632965#M75670 <P><SPAN>I made one £13.50 top-up, but my bank account shows two £13.50 transactions: ‘Vesta EE Topup’ and ‘EE’. Has any one else been charged for duplicate payments and been refunded?&nbsp;</SPAN></P> Wed, 05 Aug 2026 15:24:27 GMT Godfrey6 2026-08-05T15:24:27Z https://community.ee.co.uk/t5/Pay-as-you-go/Double-charge/m-p/1632965#M75670 <P><SPAN>I made one £13.50 top-up, but my bank account shows two £13.50 transactions: ‘Vesta EE Topup’ and ‘EE’. Has any one else been charged for duplicate payments and been refunded?&nbsp;</SPAN></P> Wed, 05 Aug 2026 15:24:27 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Double-charge/m-p/1632965#M75670 Godfrey6 2026-08-05T15:24:27Z https://community.ee.co.uk/t5/Pay-as-you-go/Double-charge/m-p/1632996#M75671 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5034712">@Godfrey6</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear you've got 2 payments showing on your account. Are both transactions showing as having cleared, or do either show as pending, as pending payments will often be held for a few days, and then refunded directly to you by the bank.</P> <P>If both are showing as cleared then give our team a call, and they will take a look into what has happened.</P> <P>Rach</P> Wed, 05 Aug 2026 17:48:34 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Double-charge/m-p/1632996#M75671 Rach_H 2026-08-05T17:48:34Z