topic Re: PAYG just purchased shows no data in Pay as you go

PAYG just purchased shows no data

Tals1 — Tue, 28 Jul 2026 13:53:53 GMT

I got a PAYG SIM to test whether whether signal is sufficient in this area. Enabled the SIM, made a call and it tells me I have no data or phone, despite it being the £10 20gb plan.

Tried to call 150 but impossible to find how to talk to someone. Anyone know how I can get the account enabled or is it just a case of waiting for it to properly show?

Re: PAYG just purchased shows no data

Schockwave — Tue, 28 Jul 2026 14:22:09 GMT

Hello @Tals1 ,

Welcome to the community,

Could you try texting BAL to 150 and see what it says?

Re: PAYG just purchased shows no data

Tals1 — Tue, 28 Jul 2026 15:43:12 GMT

Hi, just shows £0 which it shows in the app etc I have not used this SIM at all so it should come all ready with data etc

Re: PAYG just purchased shows no data

Katie_J — Tue, 28 Jul 2026 16:21:47 GMT

Hi @Tals1.

To contact our customer care team please call 07953 966 150 from any other phone

If you are near a local EE Store you can also visit there with photo ID.

Katie 🙂

Re: PAYG just purchased shows no data

XRaySpeX — Tue, 28 Jul 2026 16:31:31 GMT

Did you pay £10 when you got that PAYG SIM or is it a free SIM that is primed with a £10 pack?

Re: PAYG just purchased shows no data

Tals1 — Tue, 28 Jul 2026 16:49:57 GMT

Yes I paid £10

Re: PAYG just purchased shows no data

Tals1 — Tue, 28 Jul 2026 16:51:33 GMT

I tried calling that, I assume it's 150, as you can see what I need to do is talk to an actual person as I'm not asking to upgrade etc and I have paid the value. But I could not figure out what options I needed to speak to someone. If anyone has any tips that would be great.

Re: PAYG just purchased shows no data

Katie_J — Tue, 28 Jul 2026 17:49:14 GMT

Thanks for getting back to me @Tals1.

You will need to press option 2 and follow the automated service for general account enquiries.

This will then take you to our customer care team who will be able to help further.

Katie